Know Before You Go
Here at the Mobile Civic Center, we do all we can to make sure your time with us is nothing short of spectacular!
We have included some FAQ's that we encounter and for more information check out our A-Z Guide. If you have additional questions about the Civic Center Arena, Theater or Expo Hall or an upcoming event, please contact us at 251-208-7778.
What steps can I take to get into the event quickly?
Arrive early and be prepared! Have your ticket out and ready to be scanned. If you have printed your own ticket, make sure it has a clearly legible printed bar code. If you have an electronic ticket on your smartphone, make sure the ticket is pulled up and the bar code is clearly visible. Removable items should be out of your pockets and ready to be placed on the search table. Have your bags open and ready to be searched when you reach the search table. Avoid bringing large bags and prohibited items. Follow instructions from security and staff.
Does the Mobile Civic Center have on-site parking?
The Mobile Civic Center has parking on-site. Parking is $10. The main entrance gate is on Clairborne Street. The drop off location is on Civic Center Drive.
Is smoking/vaping allowed?
Smoking and vaping are strictly prohibited inside the Mobile Civic Center. Please see the staff for designated smoking areas outside of the building.
What is the ticketing policy?
All guests entering the facility must have a valid ticket to gain admission. Mobile Civic Center personnel may request to see your ticket at any time during the event.
If you are interested in purchasing tickets to a Mobile Civic Center event, you can do so at the Civic Center Box Office located at 401 Civic Center Drive, at the Saenger Theatre Box Office at 6 South Joachim Street or online at www.ticketmaster.com.
The Box Office hours are Monday-Friday from 9 a.m. to 5 p.m. The box office is open to accept ticket purchases in person, not by phone. For information on upcoming events and ticket prices call the Box Office at (251) 208-7261.
Ticketmaster is the only authorized ticket-selling agent for the Mobile Civic Center. The Mobile Civic Center cannot be responsible for the authenticity of tickets obtained through any other sources. We will not honor counterfeit, duplicate and other invalid tickets.
*Wheelchair seating locations are available upon request from the Mobile Civic Center Box Office. The Box Office policy is to sell one wheelchair ticket and one companion ticket together. Patrons with special needs are encouraged to contact the Box Office in advance at (251) 208-7381.
Can I leave the venue and re-enter?
Re-Entry is prohibited. Guests will not be permitted to leave an event and re-enter the same event.
Do you have a fund-raising program for non-profit organizations?
ASM Global’s food and beverage provider, SAVOR, offers fundraising opportunities to non-profit organizations at the Mobile Civic Center, Mobile Convention Center and Saenger Theatre by allowing them to staff concession areas to raise money. For more information, please contact Phillip Mitchell, Director of Food and Beverage, at (208) 251-2118 for eligibility requirements.